Surveillance, communication and dialogue using IT have made it possible to create entirely different types of relationships with customers and users. Service and support can act proactively and with high cost-efficency and availability by the IT-enabled possibilities in surveillance, access to knowledge exchange and do-it-yourself help.And the internal efficiency in providing service and support also benefits from usage of new IT-technologies. In the internal improvement IT contributes by communicating valuable knowledge from service and support back to the organisation – being management or the development unit.
We offer the following services relevant to Service and Support: