The utilities sector places stringent demands on the flexibility of IT. This is due to market liberalisation trends with global delivery models, as well as simultaneous requirements for better services under more regulations and more environmental stipulations.

The provided services depends on and are made visible by use of IT. From the surveillance of production and delivery until the marketing of services and usage overview at end-users.

The provider of IT must therefore master methods to evaluate and consult in optimisation of specific business processes, and have the skills to maintain, develop and operate business-critical IT solutions.